MGM Grand Detroit

It seems that everytime I visit MGM Detroit there is only one elevator working, is this going to be the norm

also, is seems that there is some remodeling going on, i understand this will be to improve the gaming experience

but this creates some issues, one the bathrooms are nasty, two the Guest Cash machines have been out of order in various areas the last few times I've been there. A few times, I have waited over 30 min.

for someone to replace the paper in the slot machine. This is not making me want to visit MGM.

I hope to see a improvement in being able to enter and leave without standing in line for a half hour due to elevator, I also hope to see a cleaner bathroom, I used the mens, but my wife refused to use the womens, too nasty. Thank you for your attention to this matter, if this is not your department, please forward to the right one.

Allow me to start off by saying my husband and I love D. Prime Steakhouse inside of MGM.

We were highly disappointed when we arrived at the Casino on Saturday November 11th for a dinner reservation that was made on October 1st and was told upon arrival that the restaurant was close. Please excuse my ignorance for not knowing that your employees are still on strike and that this affected the restaurants at the casino. It would have been nice to have received a courtesy call or even a text message stating that our reservations had been canceled due to the strike. Instead what I received was a text message a few days ago asking to confirm our reservation and at 7:15 p.m.

the day of our reservation to confirm that we are "Here". If I was told in advance that the reservations had been canceled it would have given us an opportunity to make other plans.

But know we were left scrambling to find some where else to eat for my birthday on a Saturday night. Out of respect for your guest I would look into away of fixing this problem because I know that we can't be the only one that this has happened to.

Hello, My name is Debbie Peterson. I am from Mt Pleasant Michigan.

My friend LeeAnn Ruffino and I stayed at your hotel on September 29th for the Peter Gabriel concert at Little Caesar Arena. LeeAnn made the reservation so we could stay at MGM Grand. When she made the reservation she asked for a specific room, which at the time the employee she was speaking with confirmed that room was available. The room was 1136.

So LeeAnn is a huge Chris Cornell fan and was quite aware that is the room Chris passed away in (morbid?...maybe) This is the ONLY reason Lee was willing to pay 700.00 per night. When we arrived we were so impressed, the hotel is beautiful, they were piping Peter Gabriel through the sound system in the lobby which was so exciting. We checked in and were given key cards for room 1202. Lee was confused but we went up to the room.

Lee isnt the type of person to kick up a big fuss. When we got up to the 12th floor (which was beautiful) Lee asked a housekeeper about the room. We were told that the 11th floor was shut down for maintenance so that is why we didn't get the room. We were both extremely disappointed to say the least.

Our room was amazing, the best hotel room we have ever stayed in, however still found ourselves disappointed. In our minds we made it better by assuming that Peter Gabriel and his staff were probably on the 11th floor. As we were getting ready to leave for the concert we stopped on the 11th floor hoping to at least get a photo of Lee in front of room 1136. We were able to get the photo but there was somebody staying in the room.

Lee was very upset. I was also sad because Lee had booked 1136 on September 6th and we had a lot of excitement building up to the stay. The employee Lee made the reservation with told Lee that she would put a note on the reservation to make sure Lee got that room. We thought our room 1202 was beautiful, the hotel is beautiful and the Casino was very nice too, and the concert was a whole spiritual experience, however we were so disappointed about the room.

We both have pretty low income but decided to splurge in order to create this beautiful experience. With all of this being said, I am wondering if you guys could do something for LeeAnn to make up for this mistake? I am not sure what your policy is but I know that you do not want customers leaving your hotel disappointed.

I let LeeAnn know that I was sending this email so I would very much appreciate a response. Thank you for your anticipated assistance.

Debbie Peterson

989-317-****

depeterson@***.org

leruffino@***.org